I was headed off to bring my Minn-Kota Auto-Pilot to the service shop when I thought maybe I should drop an email to Minn-Kota and see if the Average Joe can get the parts and fix it himself. I was leery because I knew the unit was an older one and the only thing I had was the serial# . Much to my surprise I was emailed back promptly by a gentleman with a part number and phone number! I asked him if he had a diagram that I could order parts off of and BAM I had that within minutes! I made a list of items I was looking for with a few questions and he answered me within minutes again! I called the number he gave me and ordered the parts. The parts were at my doorstep in 3 days. Total cost I was quoted at the repair shop was between $100 and $150 plus driving time to drop off and pick up (which I thought was reasonable and still do). Total cost from Minn-Kota was $26 delivered to my doorstep with my labor to install. Very easy fix! Give them a shot the next time!
Shhhh dont tell Crappie Keith this because he has to take the verbal abuse for life for this little error!
It's good to know that at least some companies still value customer service. It sounds like Minn-Kota does a great job at this. There are still a few companies out there that have this philosophy. Since I too own a Minn-Kota, it's good to know that you can at least try repairs yourself and cut out the shops that usually charge an exorborant price.
haaaaaaaaaaa ,I'm off the hook. It took awhile to shake it. I guess if SB needs to hammer on me I can take it,cause I'm a big boy now.
I still feel bad for making that error. Sure a 18 foot pro-v can make it. I'll run a tape next time I get asked that. Believe it or not I try to learn from my mistakes. Glad to hear it was that easy SB.
http://www.bucketrack.com/THEJig.html IF IT'S WET...IT'S CATCH'N FISH
Minn-Kota Great Customer Service! - - -
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Even eminent chartered accountants are known, in their capacity as fishermen, blissfully to ignore differences between seven and ten inches, half a pound and two pounds, three fish and a dozen fish. ~ William Sherwood Fox, Silken Lines and Silver Hooks, 1954