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Minn-Kota Great Customer Service! - - - 4 messages. Showing 1 through 4.
Sand Burr
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Joined 02/27/2004
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Daily Subscription Msg 1 Posted: 08:35 AM 08/16/06 (CST)
I was headed off to bring my Minn-Kota Auto-Pilot to the service shop when I thought maybe I should drop an email to Minn-Kota and see if the Average Joe can get the parts and fix it himself. I was leery because I knew the unit was an older one and the only thing I had was the serial# . Much to my surprise I was emailed back promptly by a gentleman with a part number and phone number! I asked him if he had a diagram that I could order parts off of and BAM I had that within minutes! I made a list of items I was looking for with a few questions and he answered me within minutes again! I called the number he gave me and ordered the parts. The parts were at my doorstep in 3 days. Total cost I was quoted at the repair shop was between $100 and $150 plus driving time to drop off and pick up (which I thought was reasonable and still do). Total cost from Minn-Kota was $26 delivered to my doorstep with my labor to install. Very easy fix! Give them a shot the next time!

Shhhh don’t tell Crappie Keith this because he has to take the verbal abuse for life for this little error! tongue smiley



Ted
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Joined 07/18/2004
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Daily Subscription Msg 2 Posted: 09:11 AM 08/16/06 (CST)
It's good to know that at least some companies still value customer service. It sounds like Minn-Kota does a great job at this. There are still a few companies out there that have this philosophy. Since I too own a Minn-Kota, it's good to know that you can at least try repairs yourself and cut out the shops that usually charge an exorborant price.


Ted

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PierBridge
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Joined 02/14/2005
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Daily Subscription Msg 3 Posted: 01:14 PM 08/17/06 (CST)
They are in a League of their own.......glad that worked out for you guy's....


PierBridge




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CrappieKeith
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Joined 03/27/2006
Posts:3862

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Daily Subscription Msg 4 Posted: 11:10 AM 08/18/06 (CST)
haaaaaaaaaaa ,I'm off the hook. It took awhile to shake it.
I guess if SB needs to hammer on me I can take it,cause I'm a big boy now. tongue smiley tongue smiley

I still feel bad for making that error. Sure a 18 foot pro-v can make it. I'll run a tape next time I get asked that. Believe it or not I try to learn from my mistakes. smile smiley smile smiley
Glad to hear it was that easy SB.




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Minn-Kota Great Customer Service! - - - 4 messages. Showing 1 through 4.
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